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These Terms & Conditions govern how your sh77 account works — from how you access the platform to how transactions are handled and what both sides are responsible for. Access to sh77 is available where local law permits, and using the platform means you have read and accepted what is written here.
These Terms & Conditions form the full agreement between you and sh77 for every session, transaction and account action you carry out on the platform. They apply from the moment you open an account and remain in effect for as long as your account is active. Where these terms reference transactions, that includes deposits and withdrawals processed through GrabPay and Bank Transfer — the payment channels available in supported regions. Availability of the platform depends on local law and is accessible only in eligible regions. It is your responsibility to confirm that access is permitted where you are located before using the platform. If any part of these terms conflicts with applicable local law, the locally applicable provision will take precedence to the extent required by law. We may update these terms from time to time. When we do, the revised version will be published on this page with the effective date shown. Continuing to use your account after an update means you accept the changes. If you do not agree with a revision, you should stop using the platform and contact support to close your account.
Not every aspect of your relationship with sh77 is governed by these Terms & Conditions alone. Understanding what is and is not covered here helps you know where to look for answers.
Your login, account settings, session activity and any changes to account details are fully governed by these terms. Actions taken inside your account — including placing bets and reviewing transaction history — fall within scope.
Deposits and withdrawals processed through GrabPay or Bank Transfer are subject to these terms alongside the terms of your payment provider. Transaction records are visible inside your account dashboard after login.
Game content from Pragmatic Play, PlayStar, Microgaming and Habanero is governed by each studio's applicable content terms. We make those titles available in the lobby; the underlying content terms belong to each provider.
External sites, payment processors and services linked from or connected to sh77 operate under their own terms. We are not responsible for third-party policies, and these terms do not extend to any external service.
These terms give you a set of practical steps you can take to manage your relationship with sh77. You have the right to review your account records at any time — your transaction history, including GrabPay and Bank Transfer activity, is shown in full inside your account dashboard after login. If any account detail is incorrect — such as your registered contact or payment information — you can request a correction by contacting support directly. Raising a question about how these terms apply to a specific situation is always available to you; our support team handles policy questions and will confirm the applicable rule in writing. You may also request that your account be closed, in which case we will process the closure and confirm the outcome to you via your registered contact channel. These are standing rights under the terms — none of them require a special reason to exercise.
Your full deposit and withdrawal history — including GrabPay and Bank Transfer entries — is shown in your account dashboard. No request is needed to access it; log in and open the transactions section.
If registered information on your account is wrong, contact support and identify the field that needs updating. We will verify and apply the correction, then confirm it to your registered contact.
Any question about how a specific clause applies to your account can be directed to our support team. We respond in writing so you have a record of the answer and the date it was given.
You may close your account at any time by contacting support through any available channel. Outstanding balances will be handled according to the withdrawal terms before closure is confirmed.
If any part of these Terms & Conditions is unclear or you need to act on a right described in this policy, the following channels are available.
Open the chat window from any page inside your account. Use this channel for fast policy clarifications and account-specific questions.
For written records of a policy response or a formal correction request, email our support address shown on the contact page. We reply to your registered email address.
Transaction records, account status and applied terms are visible after login. Check here first before raising a support request — many answers are already in your account.
We handle the information on your account — including payment records for GrabPay and Bank Transfer transactions — in line with the data obligations described in these terms and our Privacy Policy, which is a separate document linked from your account settings.
Your account is protected by login credentials that only you control. If you suspect unauthorised access, contact support immediately through live chat. We will act on a verified security report and document the steps taken.
We retain account records, including transaction history and communication logs, for the period required under applicable obligations. The specific retention period is detailed in the Privacy Policy linked in your account settings.
Cookies are used to maintain your session and support account navigation on the platform. The types of cookies in use and your choices around them are described in the Cookie section of our Privacy Policy.
If you want to request a change to how your data is handled, or have a correction applied to your account, contact support by email and state the specific change you are requesting. We will confirm the outcome in writing.
These are the questions we hear most often about the Terms & Conditions. If your question is not answered here, contact support directly.
They apply from the moment you open a sh77 account and remain in effect for as long as the account exists. Every session, transaction and account action you take is covered, including activity processed through GrabPay and Bank Transfer.
We publish the revised version on this page with the effective date. Continuing to use your account after the effective date means you have accepted the update. If you do not agree, contact support to discuss closing your account before the changes take effect.
Access depends on local law and is available only in eligible regions. We do not confirm or guarantee access in specific areas. It is your responsibility to confirm that using the platform is permitted where you are located.
Your full transaction record — including GrabPay deposits and Bank Transfer withdrawals — is shown in your account dashboard after login. No request to support is needed; the records are available to you at any time you are logged in.
Contact support through live chat or email and describe the clause and the account action in question. We will review it and send you a written response. Keep your account dashboard open when you write to us so you can reference the specific transaction or date.
Our terms cover your account access and transactions on the platform. Game content from studios like Pragmatic Play, Habanero, Microgaming and PlayStar is subject to each provider's own content terms. These are separate from the account terms you agree to with sh77.